Refund and Returns Policy
At Wrist King Trading LLC, we are committed to delivering high-quality products to our customers. Please review our return policy below to understand how we handle returns and replacements.
Eligibility for Returns
We only accept returns if the watch box packaging is untouched, unopened, and in its original condition.
You must return items within 30 days of the delivery date.
To be eligible for a return, the watch must remain in its original, sealed packaging with all tags, labels, and accessories intact.
The original receipt or proof of purchase must accompany the item.
Non-Returnable Items
The product includes watches with opened, unsealed, or tampered packaging.
Personalized or custom-engraved watches.
Items marked as “Final Sale” or “Clearance.”
Return Process
To initiate a return, please email our customer service team at sales@thewristking.com with your order number and reason for return. We will provide you with instructions on how to return your item.
Once we receive your return and confirm the packaging is untouched, we will arrange for a replacement of the same product.
No Refund Policy
We do not offer refunds for any purchases. We will only accept returns for the same product replacement.
Return Shipping
For domestic returns, we will provide a prepaid return shipping label.
For international returns, customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
Damaged or defective items
If you receive a damaged or defective item, please contact us immediately at sales@thewristking.com with your order number and photos of the damage or defect.
Despite opening the packaging, we will replace the product for free.
Please note that we do not offer refunds for damaged or defective items, only replacements.
Contact Us
For any questions or to initiate a return, please contact us at sales@thewristking.com or call us at +971 55 459 7959.
This policy now explicitly states that we only offer replacements and not offer refunds. Let me know if this works for your store!